Stranger Things 3: The Game - Game Support

Fight your way through a pixelated Hawkins as 12 playable characters from Stranger Things 3. Team up with a pal or dare to enter the Upside Down solo.

Platforms: Android phone & tablet, iPhone, iPad, or iPod touch

Game category: Adventure / Action / Role-Playing

Number of players: Single player & multiplayer (local co-op)

Offline play: Yes (some features require internet)

Cloud saves:No

This game doesn't use cloud saves. If you uninstall the game or play on a different device you'll start from the beginning.

Content rating: See the game in the Google Play Store or the App Store

Languages: Arabic, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Italian, Indonesian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Spanish (Castilian), Spanish (Latin America), Swedish, Thai, Turkish, Ukrainian, Vietnamese

Developer: BonusXP

Requirements

To play, you’ll have to install the game on your device first. You need:

  • An active Netflix membership

  • An internet connection to download and install the game

  • Enough storage space on your device

  • A compatible device

    • Note that device requirements vary by game. For the best experience across Netflix games, we recommend the following OS versions or higher:

      • Android phone or tablet: Android 9

      • iPhone: iOS 17

      • iPad: iPadOS 17

Installation

From the Netflix app

The Netflix app includes a Mobile Games row on the home screen and a Games shortcut at the top.

  1. From the home screen in the app, swipe down to find the Mobile Games row, or tap the Games shortcut.

    Note:Not seeing the Mobile Games row or Games shortcut? Make sure you have the latest Netflix app version. See How to update the Netflix app on your Android device.

  2. Tap on the game, and tap Get Game. The Play Store will open.

  3. Tap Install.

    • Depending on the game and your device settings, a Permissions screen may appear. Choose Accept.

  4. The game will download and install. When complete, choose Open.

    • After a game is installed, you can open it from the Mobile Games row or Games shortcut in the Netflix app. You can also tap its icon on your device's home screen or in the app drawer.

  5. The game will launch. Tap the Profile icon in the game if you'd like to change to a different profile and start playing!

From the Play Store

You can also search for a game in the Google Play Store.

  1. Open the Play Store and search for the game by name or see all available Netflix games.

  2. Select the game from the search results, and tap Install.

    • Depending on the game and your device settings, a Permissions screen may appear. Choose Accept.

  3. The game will download and install. When complete, choose Open.

    • After a game is installed, you can open it from the Mobile Games row or Games shortcut in the Netflix app. You can also tap its icon on your device's home screen or in the app drawer.

  4. If prompted, tap Continue and then sign in using the email address and the password of your Netflix account

  5. Choose your Netflix profile and start playing!

A game may not appear for a profile if the profile’s maturity setting is set below the maturity rating of the game, or if your device isn't compatible with the game.

From the Netflix app

The Netflix app includes a Mobile Games row on the home screen.

  1. From the home screen in the app, swipe down to find the Mobile Games row.

    Note:Not seeing the Mobile Games row? Make sure you have the latest Netflix app version. See How to update the Netflix app on iPhone, iPad, or iPod touch.

  2. Tap on the game, and then tap Get Game or Play Game.

  3. Tap Get or the Cloud icon on the App Store banner.

  4. The game will download and install. When complete, tap Open.

    • After a game is installed, you can open it from the Mobile Games row in the Netflix app, or by tapping its icon on your device's home screen.

  5. The game will launch. Tap the Profile icon in the game if you'd like to change to a different profile and start playing!

From the App Store

You can also search for a game in the App Store.

  1. Open the App Store and search for the game by name or see all available Netflix games.

  2. Select the game from the search results, and tap Get or the Cloud icon.

  3. The game will download and install. When complete, tap Open.

    • After a game is installed, you can open it from the Mobile Games row in the Netflix app, or by tapping its icon on your device's home screen.

  4. If prompted to log in, tap Next and then enter your Netflix account email address and password. Select Log in.

  5. Choose your Netflix profile and start playing!

Netflix games aren't available in Kids profiles. A game may not appear for a profile if the profile’s maturity setting is set below the maturity rating of the game, or if your device isn't compatible with the game.

Stuck in the game somewhere? Wondering how something works? Have questions about in-game settings? Here are answers to common gameplay questions.

Possible spoilers below.

Connect a wireless controller via Bluetooth to control your character. Xbox and PlayStation controllers are officially supported, and others may work too.

To play the game with a friend, you will need to connect 2 controllers to your device via Bluetooth. Once the controllers are connected you and your friend will be able to control your characters and play together.

Doors to unexplored rooms appear as doorways into black. Once walked through, the room and its contents are revealed. Sometimes, players cannot walk through open unexplored doors because enemies in the unexplored rooms are blocking the doorway.

  • Solution: Try one of these to allow you to move through the door and reveal the room:

    • Use an area effect special ability, such as those from Eleven and Lucas.

    • Use a skill that allows you to move through enemies, such as those from Hopper and Joyce.

For the quest "Invasion of Privacy," you're required to hit two buttons in rapid succession that are across the room from each other in Murray's garage. This requires you to position both characters in front of the buttons, tap one of the buttons, switch characters, and tap the other button, all in rapid succession. The strict timing required can make it difficult to complete.

  • Solution: Use both hands while playing - one over the timer button and one over the switch characters button - to more quickly hit both.

Having a problem with the game? Here are fixes to try for common problems.

This game doesn't use cloud saves. If you uninstall the game or play on a different device you'll start from the beginning.

If your game stops working, won't respond, or closes suddenly:

If your game doesn't perform well, lags, or visually skips or stutters:

If you don't get any sound or the volume is too quiet:

  • Check your device's volume or sound settings. If your device has a Mute, Silent, or Do Not Disturb mode make sure it's off.

  • If the game has its own sound settings, check if they're on and turned up.

  • If your device is connected to a speaker or headphones using Bluetooth, try turning Bluetooth off and back on.

If the sound is choppy or stutters:

If you get one of these errors, go to the matching article below for steps that fix the problem.

If you get a different error message or code, reach out to us through the contact us link at the bottom of the article.

If you lost game progress, your game save was reset, or are missing game items or currency:

  • If you uninstalled the game or reset the game data, the game data was removed and can't be recovered.

  • If you didn't uninstall the game or reset the game data and still have this issue, reach out to us through the contact us link at the bottom of the article.

Not finding what you're looking for? Check our Netflix Games article. You can also always contact us.