Netflix Billing through Orange

You may receive notification from Netflix that your subscription is now being managed directly by Orange. This may impact how Netflix appears on your Orange invoice. This change will not affect your current plan or price. Please contact Orange for more details.

Use this article if a Netflix subscription charge is listed on your Orange bill.

Orange billing is no longer available for new or rejoining customers.

Check the Membership section on your Netflix Account page. You can also check with your provider to see if Netflix is part of your bill.

If you are unable to access your Netflix account, please see “I'm having trouble signing in to Netflix” below.

Your Netflix billing date corresponds to the day you signed up for your Netflix account (or the date you have chosen to be billed). Your Netflix billing date may vary from your provider’s billing date.

Sign in to your account to view your Netflix payment history and current service period.

  1. Go to the Manage payment info page. You may need to sign in if you haven’t already.

  2. Enter a new payment method and select Save.

If you are unable to access your Netflix account, please see “I'm having trouble signing in to Netflix” below.

You can change your Netflix plan at any time during your membership.

If you are unable to access your Netflix account, please see "I'm having trouble signing in to Netflix" below.

If you don’t remember your Netflix login information, go to netflix.com/loginhelp.

If you see the message “No account found for this email address,” select the Text Message (SMS) option to receive a verification code. This will allow you to identify the email address on the account and update your password.

If there is not a phone number associated with your account, follow the steps below.

  • If you are signed in to Netflix on your Orange set-top box:

    1. Launch the Netflix app.

    2. Select Get Help to view your Netflix account email.

  • If you are signed in to Netflix on a mobile or web browser:

    1. Go to your Account.

    2. Select Security to see your Netflix account email.

    3. From here you can change your account email, if necessary.

  • If you still can't sign in:

    • And billed by Orange:

      • Contact Orange and tell the agent you need help recovering your Netflix login information.

      • Provide the agent the email address you wish to use for Netflix.

      • Your request will be processed within 1-2 days, then you will receive a Netflix email with steps to reset your password.

    • And billed by Orange through Sosh:

      • Please contact Sosh customer support.

If you believe that you were charged in error, and you’ve confirmed that no one in your household or on your mobile plan created an account on your behalf, follow the steps under "I'm having trouble signing in to Netflix” to find the email address on your account or a service code, then contact us for help.

Note: Netflix may be unable to provide refunds to accounts billed through a third-party.

If your Netflix account was canceled without your consent, confirm that no one else with access to your account requested the cancellation. If not, please contact your provider to check your account status and ask the following questions:

  • Do they see the last Netflix charge attempt? Can they explain why it was declined?

  • Are there enough available funds to cover the charge from Netflix?

You can cancel Netflix anytime during your membership.

If you are unable to access your Netflix account, please see "I'm having trouble signing in to Netflix" above.

You can contact Orange customer support at orange.fr or Sosh customer support at sosh.fr.