Static or hissing sound

If you hear a static or hissing sound while watching Netflix, you might need to update your device or change an audio setting.

To fix the problem, follow the steps for your device.

If you have 5.1 surround sound enabled and:

  • You've connected your Roku to your TV via an A/V receiver, it must support Dolby Digital Plus to decode and play 5.1 audio. If your receiver only supports Dolby Digital or does not support Dolby surround, attempts to play 5.1 content will be unsuccessful.

  • Your Roku is not connected via an A/V receiver, or if your receiver supports Dolby Digital Plus, continue troubleshooting below.

If you do not have 5.1 surround sound enabled, continue troubleshooting below.

  1. Select a TV show or movie.

  2. On the description page for the title, select Audio and Subtitles.

  3. Under Audio, make sure that the Stereo option is selected.

  4. Try your TV show or movie again.

Illustration of a TV with a power button symbol, a power strip, and a 15-second timer, suggesting a restart device process

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, not just in sleep or standby mode.

  3. Leave your device off for 15 seconds.

  4. Turn on your device and try Netflix again.

If you have 5.1 surround sound enabled and:

  • You've connected your Roku to your TV via an A/V receiver, it must support Dolby Digital Plus to decode and play 5.1 audio. If your receiver only supports Dolby Digital or does not support Dolby surround, attempts to play 5.1 content will be unsuccessful.

  • Your Roku is not connected via an A/V receiver, or if your receiver supports Dolby Digital Plus, continue troubleshooting below.

If you do not have 5.1 surround sound enabled, continue troubleshooting below.

  1. Play a TV show or movie.

  2. While the TV show or movie is playing, press the Down arrow.

  3. Select Audio & Subtitles.

  4. Under Audio, make sure that the non 5.1 option is selected.

  5. Try your TV show or movie again.

Illustration of a TV with a power button symbol, a power strip, and a 15-second timer, suggesting a restart device process

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, not just in sleep or standby mode.

  3. Leave your device off for 15 seconds.

  4. Turn on your device and try Netflix again.

To fix the problem, you can:

If these steps don't work or you get the same issue on a web browser, you'll need to contact your computer's manufacturer for help troubleshooting an audio driver issue.

Check your computer manufacturer's website for an audio driver compatible with Windows 10. If you're unsure which driver to download or how to install it, your computer manufacturer will be able to assist you

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