Netflix Billing through Bouygues

Eligible customers can add Netflix to their Bouygues bill.

Use this article if a Netflix subscription charge is listed on your Bouygues bill.

Use one of the options below to subscribe to Netflix through Bouygues. Billing eligibility is determined by Bouygues.

Rejoin or sign up for a Netflix account on your Bouygues set-top box.

Rejoin or sign up for a Netflix account on the Bouygues website and select Bouygues as your payment method.

  1. Sign in to your Bouygues account.

    Note: If you do not know your Bouygues login credentials, please contact Bouygues for assistance.

  2. Select Manage your Bbox plans > My Service Options > TV packages > Cinema & Series > Netflix.

  3. Select option to subscribe.

  4. You will be redirected to Netflix.com to complete sign-up, then automatically enrolled in Bouygues billing.

  1. Go to Bouygues website.

  2. Authenticate your mobile account.

    • If your device is connected to the Bouygues 3G or 4G network, you will be automatically authenticated.

    • If your device is connected to WiFI, enter your mobile phone number, then enter the code received via SMS.

  3. You will be redirected to Netflix.com to complete sign-up, then automatically enrolled in Bouygues billing.

Rejoin or sign up for a new Netflix account on Netflix.com and select Bouygues as your payment method.

Note:You will have to verify Bouygues is your current postpaid mobile carrier during signup.

Qualify for and redeem an active Bouygues promotional offer to automatically add Netflix to your Bouygues bill.

Check the Membership section on your Netflix Account page. You can also check with your provider to see if Netflix is part of your bill.

If you are unable to access your Netflix account, please see “I'm having trouble signing in to Netflix” below.

Your Netflix billing date corresponds to the day you signed up for your Netflix account (or the date you have chosen to be billed). Your Netflix billing date may vary from your provider’s billing date.

Sign in to your account to view your Netflix payment history and current service period.

  1. Go to the Manage payment info page. You may need to sign in if you haven’t already.

  2. Enter a new payment method and select Save.

If you are unable to access your Netflix account, please see “I'm having trouble signing in to Netflix” below.

You can change your Netflix plan at any time during your membership.

If you are unable to access your Netflix account, please see "I'm having trouble signing in to Netflix" below.

If you don’t remember your Netflix login information, go to netflix.com/loginhelp.

If you see the message “No account found for this email address,” select the Text Message (SMS) option to receive a verification code. This will allow you to identify the email address on the account and update your password.

If there is not a phone number associated with your account, follow the steps below.

  • If you are signed in to Netflix on your Bouygues set-top box:

    1. Launch the Netflix app.

    2. Select Settings from the top menu bar to view the email associated with your Netflix account.

      • You can change your email from the Netflix Account page, or contact us for assistance.

  • If you are signed in to Netflix on a mobile or web browser:

    1. Go to the Security page to see your Netflix account email.

    2. From here you can change your account email, if necessary.

  • If you still can't sign in:

    • Contact Bouygues and tell the agent you need help recovering your Netflix login information and to "declare an incident".

    • Provide the agent the email address you wish to use for Netflix.

    • Your request will be processed within 1-2 days, then you will receive a Netflix email with steps to reset your password.

If you believe that you were charged in error, and you’ve confirmed that no one in your household or on your mobile plan created an account on your behalf, follow the steps under "I'm having trouble signing in to Netflix” to find the email address on your account or a service code, then contact us for help.

Note: Netflix may be unable to provide refunds to accounts billed through a third-party.

Your account will go on hold if we do not receive payment from your provider. Please contact your provider to check your account status and ask the following questions:

  • Do they see the last Netflix charge attempt? Can they explain why it was declined?

  • Is your payment method on the account up to date?

  • Are there available funds to cover the Netflix charge?


You can remove the hold by resolving payment issues with your provider or by adding a new payment method to your Netflix Account. Once the hold is removed, your billing date will change.

If your Netflix account was canceled without your consent, confirm that no one else with access to your account requested the cancellation. If not, please contact your provider to check your account status and ask the following questions:

  • Do they see the last Netflix charge attempt? Can they explain why it was declined?

  • Are there enough available funds to cover the charge from Netflix?

You can cancel Netflix anytime during your membership.

If you are unable to access your Netflix account, please see "I'm having trouble signing in to Netflix" above.

You can contact Bouygues customer support at assistance.bouyguestelecom.fr.