Netflix Gift Card and Balance Terms

These Netflix Gift Card and Balance terms (“Terms”) apply to the purchase and use of Gift Cards and Netflix Balance.

As used in these Terms, “Gift Card” means one time use, unredeemed Netflix gift cards (including electronic codes) with a fixed monetary value. “Netflix Balance” means any prepaid balance that may be used to pay for access to the Netflix service, including redeemed Netflix Gift Cards and electronic gift codes.

1. Netflix Gift Card Redemption

Gift Cards are only redeemable for the Netflix service in countries where the Netflix service is offered in the currency denominated on the Gift Card. To redeem a Gift Card, go to netflix.com/redeem and enter the card’s PIN number. You must create or have an existing and valid Netflix membership to redeem a Gift Card. The entire value of a Gift Card will be applied to your Netflix account upon redemption. Gift Cards cannot be redeemed for accounts that are billed through third parties. To redeem a Gift Card if your account is billed through a third party, you must first cancel your Netflix billing through the applicable third party and then redeem your card at netflix.com/redeem once your last billing period with the third party has ended.

2. Using your Netflix Balance

You may only apply the Netflix Balance to an available Netflix subscription plan. Some subscription plans, features or promotional offers may not be available for purchase using the Netflix Balance. If your Netflix Balance is less than the subscription fee for your chosen Netflix subscription plan, and you have not provided us with another payment method, your Netflix subscription will be prorated based on the remaining value of your Netflix Balance, which means that the duration of your billing cycle may be shortened. Once your Netflix Balance is consumed you will not be able to use the paid portion of the Netflix service until you add more Netflix Balance to your Netflix account or provide us with another valid payment method.

3. Refunds and cancellation of prepaid memberships

Gift Cards or Netflix Balance are not refundable and may not be redeemed for cash or any cash equivalent, except if you are entitled to receive a refund for cancellations or nonconformity under the mandatory laws of your country of residence. If you cancel your Netflix subscription but still have Netflix Balance in your Netflix account, your Netflix subscription will be cancelled only after your Netflix Balance has been completely consumed, and during this period you may not add funds to your Netflix account.

4. No Fees or Expiration

Gift Cards and Netflix Balance do not expire and are not subject to any fees.

5. Additional Restrictions

Any Gift Card or Netflix Balance that has been fraudulently obtained or used in violation of these Terms or the Netflix Terms of Use may be invalidated and voided at Netflix’s sole discretion. The use of Gift Cards in any manner that states or implies that any person, website, business, product or service is endorsed or sponsored by, or otherwise affiliated with, Netflix is prohibited without Netflix’s prior written approval.

6. State of Issuance; Governing Law

Gift Cards are issued by Netflix Services France S.A.S. These Terms shall be governed by and construed in accordance with the laws of France, but will not limit any consumer protection rights that you may be entitled to under the mandatory laws of your country of residence.