Netflix Billing through Free

Eligible customers can add Netflix to their Free bill.

Use this article if a Netflix subscription charge is listed on Free bill.

Use one of the options below to subscribe to Netflix through Free. Billing eligibility is determined by Free.

  • Set-top box: Rejoin or sign up for a Netflix account on your Free set-top box. (Refer to the “Set up Netflix” section on Using Netflix on your Free set-top box for instructions.)

  • Website: Rejoin or sign up for a Netflix account on the Free website and select Free as your payment method.

  • Promotion: Qualify for and redeem an active Free promotional offer to automatically add Netflix to your Free bill.

Check the Membership section on your Netflix Account page. You can also check with your provider to see if Netflix is part of your bill.

If you are unable to access your Netflix account, please see “I'm having trouble signing in to Netflix” below.

Your Netflix billing date corresponds to the day you signed up for your Netflix account (or the date you have chosen to be billed). Your Netflix billing date may vary from your provider’s billing date.

Sign in to your account to view your Netflix payment history and current service period.

  1. Go to the Manage payment info page. You may need to sign in if you haven’t already.

  2. Enter a new payment method and select Save.

If you are unable to access your Netflix account, please see “I'm having trouble signing in to Netflix” below.

You can change your Netflix plan at any time during your membership.

If you are unable to access your Netflix account, please see "I'm having trouble signing in to Netflix" below.

You can cancel Netflix anytime during your membership.

If you are unable to access your Netflix account, please see "I'm having trouble signing in to Netflix" above.

Netflix is unable to provide refunds to accounts billed through a third party. If you believe that you were charged in error, and you’ve confirmed that no one in your household created an account on your behalf, please contact your provider to request cancellation.

If your Netflix account was canceled without your consent, confirm that no one else with access to your account requested the cancellation. If not, please contact your provider to check your account status and ask the following questions:

  • Do they see the last Netflix charge attempt? Can they explain why it was declined?

  • Are there enough available funds to cover the charge from Netflix?

If you don’t remember your Netflix login information, go to netflix.com/loginhelp.

If you see the message “Sorry, we can't find an account with this email address,” follow the steps below.

  • If you are signed in to Netflix on your Free set-top box:

    1. Launch the Netflix app.

    2. Select Get Help to view your Netflix account email.

  • If you are signed in to Netflix on a mobile or web browser:

    1. Go to your Account.

    2. Select Security to see your Netflix account email.

    3. From here you can change your account email, if necessary.

  • If you still can't sign in:

    1. Sign in to your Free account (make sure you are signed out of Netflix).

    2. Navigate to the self-care portal area and select the option for Netflix.

    3. Select Recover your Netflix Account.

    4. You will be directed to a sign in page with your email address pre-populated. You can sign in to your Netflix account from this page, and update your email address if necessary.

You can contact Free customer support at assistance.free.fr.