Deleting your Netflix account

It is our standard practice to automatically delete Netflix accounts 24 months after the membership has been canceled. To request the earlier deletion of your canceled Netflix account, please follow the steps according to the device you’re using.

  • By deleting your account, you will permanently lose access to your account activity, preferences and more.

  • If you think you may want to use your account in the future, you can cancel it instead. Canceling your membership means that if you come back to Netflix in the next 24 months to restart your membership, your profiles, viewing preferences and more will be waiting for you.

A few things to note if you decide to delete your Netflix account:

  • If your membership is active, it will be canceled at the end of the current billing period and then the account will be permanently deleted.

  • You can undo your deletion request from the Account page any time before the end of your current billing period.

  • Once your account is permanently deleted, you’ll need to sign up for a new account to use Netflix again.

Deleting your account using a web browser

  1. Go to the Security section of your account page. You may need to sign in if you haven't already.

  2. Select Delete account.

  3. Complete the Security Check.

  4. Confirm you want to delete your account by checking the box and then tapping Permanently Delete.

  5. We’ll send you an email confirmation of your deletion request.

Deleting your account using the Netflix app

  1. Open the Netflix app.

  2. In the lower right, tap My Netflix.

  3. At the top, tap the profile name.

  4. Tap Account.

  5. Under Settings, tap Delete account.

  6. Complete the Security Check.

  7. Confirm you want to delete your account by checking the box and then tapping Permanently Delete.

  8. We’ll send you an email confirmation of your deletion request.

Deleting your account using a Netflix game app

  1. Open a Netflix game app.

  2. In the upper right, tap your Profile icon .

  3. Tap Account.

  4. Under Settings, tap Delete account.

  5. Complete the Security Check.

  6. Confirm you want to delete your account by checking the box and then tapping Permanently Delete.

  7. We’ll send you an email confirmation of your deletion request.

If you can't delete your account using any of the above methods, please follow the steps in the section below.

It is our standard practice to automatically delete Netflix accounts 24 months after the membership has been canceled. As a former member, you can request earlier deletion as follows:

  • Please contact privacy@netflix.com from the email address associated with the account to request the deletion of your Netflix account.

If you are unable to use a Netflix mobile app or game and you wish to have your Netflix account deleted, please follow the steps below.

If you are a:

Current Netflix member

  • Cancel your membership by visiting netflix.com/cancelplan.

    Note: If you are being billed through a third party and not directly through Netflix, you need to contact them to cancel your Netflix membership. We can only delete your account once your membership cancellation through the third party takes effect at the end of your current billing period. You can find that date by visiting the Payment History page.

  • After canceling, please contact privacy@netflix.com from the email address used to sign in to the account to request deletion of your Netflix account.

    Note: Including the email address in the body of a request sent from a different email address (including an email alias) does not suffice for these purposes.

  • If you cancel your membership before your current billing period expires, we will delete your account at the end of the period, unless you expressly request earlier deletion.

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Customer who started but did not complete sign up

  • Please contact privacy@netflix.com to request the deletion of the information you entered during the sign-up process.

    Note: Including the email address in the body of a request sent from a different email address (including an email alias) does not suffice for these purposes.

If you cancel your Netflix subscription (but do not request deletion of your Netflix account as described above), then information such as your viewing activity, recommendations, and ratings, are retained in connection with your account for a period of time to facilitate re-subscribing. If you re-subscribe, you will have continued access to and use of this information, such as your personalized recommendations and “continue watching” information. Currently this time period is 24 months after the cancellation of your subscription.

After 24 months after cancellation of your subscription, your Netflix account will be deleted. We take reasonable measures to delete or de-identify personal information in a secure manner when it is no longer required. If you have communicated with us via privacy@netflix.com, we will retain this correspondence for 6 years.

We may retain personal information longer as required or permitted by applicable laws and regulations, including to honor your choices, for our billing or records purposes, and as otherwise necessary to fulfill the purposes described in the Netflix Privacy Statement.

For additional information, please see the Deletion, removal and retention of information page.

See our Privacy and Security help page for information on more topics.