Netflix Billing through SFR
Eligible customers can add Netflix to their SFR or RED by SFR bill.
If Netflix is included in or added to your SFR package, see Using Netflix with a SFR Package.
Eligible customers can add Netflix to their SFR or RED by SFR bill.
If Netflix is included in or added to your SFR package, see Using Netflix with a SFR Package.
SFR customers who meet SFR’s eligibility requirements can add a Netflix membership from:
Set-top box: Rejoin or sign up for a Netflix account on your SFR set-top box. (Refer to the “Set up Netflix” section on Using Netflix on your SFR set-top box for instructions.)
Website: Rejoin or sign up for a Netflix account on the SFR website and select SFR as your payment method. This option is also available for customers who purchase a Netflix-branded mobile plan from RED by SFR.
Computer or Mobile Browser: Rejoin or sign up for a new Netflix account on Netflix.com and select SFR as your payment method.
Note:You will have to verify SFR is your current postpaid mobile carrier during signup
Check the Membership section on your Netflix Account page. You can also check with your provider to see if Netflix is part of your bill.
If you are unable to access your Netflix account, please see “I'm having trouble signing in to Netflix” below.
Your Netflix billing date corresponds to the day you signed up for your Netflix account (or the date you have chosen to be billed). Your Netflix billing date may vary from your provider’s billing date.
Sign in to your account to view your Netflix payment history and current service period.
Go to the Manage payment info page. You may need to sign in if you haven’t already.
Enter a new payment method and select Save.
If you are unable to access your Netflix account, please see “I'm having trouble signing in to Netflix” below.
You can change your Netflix plan at any time during your membership.
If you are unable to access your Netflix account, please see "I'm having trouble signing in to Netflix" below.
If you don’t remember your Netflix login information, go to netflix.com/loginhelp.
If you see the message “No account found for this email address,” select the Text Message (SMS) option to receive a verification code. This will allow you to identify the email address on the account and update your password.
If there is not a phone number associated with your account, follow the steps below.
If you are signed in to Netflix on your SFR set-top box:
Launch the Netflix app.
Select Get Help to view your Netflix account email.
You can change your email on netflix.com/account, or contact us for assistance.
If you are signed in to Netflix on a mobile or web browser:
Go to your Account.
Select Security to see your Netflix account email.
From here you can change your account email, if necessary.
If you still can't sign in:
And billed by SFR:
Sign in to your SFR account (make sure you are signed out of Netflix).
Select je me connecte avec mon compte Netflix to be directed to a sign-in page with your email address pre-populated.
From there you can sign in to your Netflix account and update your email address if necessary.
And billed through RED by SFR:
Sign in to your RED by SFR account (make sure you are signed out of Netflix).
Look for the option to recover your Netflix account and follow the prompts.
You will be directed to a sign in page with your email address pre-populated. From there you can sign in to your Netflix account and update your email address if necessary.
If you believe that you were charged in error, and you’ve confirmed that no one in your household or on your mobile plan created an account on your behalf, follow the steps under "I'm having trouble signing in to Netflix” to find the email address on your account or a service code, then contact us for help.
Note: Netflix may be unable to provide refunds to accounts billed through a third-party.
Your account will go on hold if we do not receive payment from your provider. Please contact your provider to check your account status and ask the following questions:
Do they see the last Netflix charge attempt? Can they explain why it was declined?
Is your payment method on the account up to date?
Are there available funds to cover the Netflix charge?
You can remove the hold by resolving payment issues with your provider or by adding a new payment method to your Netflix Account. Once the hold is removed, your billing date will change.
If your Netflix account was canceled without your consent, confirm that no one else with access to your account requested the cancellation. If not, please contact your provider to check your account status and ask the following questions:
Do they see the last Netflix charge attempt? Can they explain why it was declined?
Are there enough available funds to cover the charge from Netflix?
You can cancel Netflix anytime during your membership.
If you are unable to access your Netflix account, please see "I'm having trouble signing in to Netflix" above.
You can contact SFR customer support at sfr.fr or RED by SFR support at red-by-sfr.fr.